Processing times vary depending on document type and service speed:

• Express (paper-based) - usually up to 1-2 working days, plus courier or postage time
• e-Apostille - up to 2 working days
• Restricted Urgent Same day service (paper-based) - same day - all orders for this service must be pre-approved by emailing support@12apostilles.co.uk
  
  We’ll confirm exact turnaround times when you place your order.

For paper-based apostilles, yes — original or certified copies are usually required.

For e-apostilles, a digitally signed document (PDF) may be accepted.

We’ll provide clear submission instructions once your order is placed.

In most cases, scanned copies are enough for us to review and prepare your application. However, some documents — such as birth certificates, academic diplomas, or notarised copies — may need to be sent in their original form for legalisation. You’ll receive clear instructions after placing your order.

An apostille is a UK government stamp (issued by the FCDO) that confirms the authenticity of a document for use in countries that are members of the Hague Apostille Convention.

Embassy legalisation is required for countries outside the Convention — after the apostille is issued, the document must also be verified by the destination country’s embassy or consulate in the UK.